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Global Shipping

Global shipping (Airmail)

We ship order from our Hong Kong or Japan warehouse directly*.

In order to provide fresh green tea or matcha products, we ship by air(EMS).

Some products do not support global shipping (such as snacks), please check the shipping method on each product page.

We do not accept cancellations or returns or exchanges. If we cannot ship by post office, the order will be canceled.


Shipping method (airmail): Top priority among post office

  • Hong Kong post office Speedpost (EMS)
  • Japan post office (EMS)

*The order: If all items are stocked in Hong Kong warehouse, the order will be shipped from Hong Kong. Customers are not allowed to choice which post office.

*The order: If some items are stocked in Hong Kong warehouse, the order will be shipped from Hong Kong once all the items arrive in Hong Kong. It may takes longer shipping time. Customers are not allowed to choice which post office.


Shipping cost and shipping time

Shipments take roughly 2-5 working days** to reach you after your order has been shipped depending on shipping method, destination, and weight. **Please refers to courier company arrangement and notification for the exact delivery date. 

The shipping cost is displayed on the Shopping Cart webpage after you have added products to your shopping cart and selected the country and shipping method***.

***There may be additional fees charged by the customs when the package arrives. These fees can include import duties, VAT (value-added tax), and/ or customs duties,etc. These fees are the responsibility of the package recipient. We have no way to predict these fees, since they depend on the country, so please check the import and customs fees information for your country before placing an order.


Please contact us if you have any questions: 

contact@tsukimixjapan-group.com


Updated: 2023/NOV/01

List of the countries we can ship to:

Australia

Canada

France

Germany

Indonesia

Luxembourg

Malaysia

Singapore

Spain

Taiwan 

Thailand

United Kingdom

United States of America

Vietnam