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Global Shipping

Global shipping (Airmail)

We ship order from our Hong Kong  warehouse*.

In order to provide fresh green tea or matcha products, we ship by air(EMS).

Some products do not support global shipping (such as snacks), please check the shipping method on each product page.

We do not accept cancellations or returns or exchanges. If we cannot ship by post office, the order will be canceled.


Shipping method (airmail): Top priority among post office

  • Hong Kong post office Speedpost (EMS)

*Pre-ordered items: The order will be shipped from Hong Kong once all the pre-ordered items arrive in Hong Kong. It may takes longer shipping time.


Shipping cost and shipping time

Shipments take roughly 5-15 working days** to reach you after your order has been shipped depending on shipping method, destination, and weight. 

The shipping cost is displayed on the Shopping Cart webpage after you have added products to your shopping cart and selected the country and shipping method***.


**The exact delivery time depends on the dispatching schedule confirmed by the local post office. The estimated delivery time is for reference only. The time required for customs clearance is not counted. Saturdays, Sundays and public holidays are excluded. Service Guarantee of Hongkong Post shall not apply to any interruption of service due to causes beyond Hongkong Post's control including, but not limited to: acts of God, disruptions in transportation networks, adverse weather conditions and pandemic.

***There may be additional fees charged by the customs when the package arrives. These fees can include import duties, VAT (value-added tax), and/ or customs duties,etc. These fees are the responsibility of the package recipient. We have no way to predict these fees, since they depend on the country, so please check the import and customs fees information for your country before placing an order.


Please contact us if you have any questions: 

contact@tsukimixjapan-group.com


Updated: 2025/FEB/11

List of the countries we can ship to:

Australia

Belgium

Canada: As advised by the postal administration of Canada, serious delays can be expected due to a mail backlog arising from a previous postal workers' strike.

France

Germany

Italy

Luxembourg

Malaysia

Netherlands

New Zealand

Singapore

Spain

Taiwan 

Thailand

United Kingdom

United States of America : Due to the arrangement of additional duty imposed on postal items containing goods to the United States may further change and there may also be backlogs for mail items destined to the United States, mail delivery services to the country are subject to delay.

Vietnam